At CyberX, we aim to provide our users with clear, honest, and transparent policies regarding the use of our platform, including purchases and billing. Please read the following carefully before proceeding with any transactions on our website.
No Refund Policy
Due to the nature of our services—immediate access to cloud-based cybersecurity tools, automated assessments, and security scanning utilities—we do not offer refunds once a transaction is completed. This policy applies to all subscription plans, one-time assessments, and other paid services available on the platform.
When you make a purchase or activate a paid plan, you gain instant access to tools and scanning resources that are allocated in real-time. Because of this immediate delivery and the inherent nature of digital services, all sales are final.
We strongly recommend that users evaluate our free resources, trials (if applicable), or contact our support team for any pre-purchase clarifications to ensure the services meet your specific needs.
Cancellation Policy
If you are on a recurring subscription plan, you may cancel your subscription at any time before the next billing cycle. Cancellation will stop any future charges, and you will continue to have access to the service until the end of your current billing period. No partial refunds are provided for unused time within an active subscription.
To cancel your subscription, you can:
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Access your account dashboard and use the self-service cancellation option.
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Or contact our support team at support@thecyberx.company with your account details.
Please ensure you cancel before your renewal date to avoid being charged for the next billing cycle.
Dispute Resolution
In the event of a billing dispute or technical issue, we encourage you to reach out to our support team immediately. While we maintain a strict no-refund policy, we are committed to resolving concerns fairly and promptly where applicable.
Thank you for choosing CyberX. Your trust and satisfaction are important to us. If you have any questions about this policy, please contact us at support@thecyberx.company.